Privacy Policy

Effective Date: 05 March 2026   |   Last Updated: 05 March 2026

This Privacy Policy applies to our website, lead forms, and communication channels including phone calls, SMS, WhatsApp, and RCS messages. By using our services, you agree to the practices described below.

1) Information We Collect

We may collect the following information when you voluntarily share it with us:

• Name, phone number, email address
• Property requirements (location, budget, type, timeline)
• Home loan requirements (if you request assistance)
• Any details you provide via forms, calls, WhatsApp, SMS, or RCS

We do not collect sensitive personal data unless explicitly required and voluntarily provided by you for a requested service.

2) How We Use Your Information

We use your information only for legitimate business purposes, such as:

• Responding to property inquiries and sharing relevant property options
• Scheduling site visits and assisting with negotiations
• Providing property advisory and guidance
• Helping you with home loan consultation (only if requested)
• Customer support, follow-ups, and service updates

No Selling of Data: We do not sell, rent, or trade your personal information to third parties.

3) Communication Consent (RCS / SMS / WhatsApp / Calls)

When you submit your contact details on our website or through lead forms/ads, you may receive communication from us regarding your inquiry, including calls, SMS, WhatsApp, and RCS messages.

• Messages are limited to property updates, service support, and requested information.
• You can opt out anytime by replying “STOP” (where applicable) or contacting us directly.
• We respect your preferences and aim to communicate responsibly.

We follow applicable telecom and platform policies to prevent spam and ensure compliant communication.

4) Data Sharing & Third Parties

We may use trusted third-party services to operate our business, such as:

• Advertising platforms (e.g., Meta, Google) to run campaigns
• CRM/lead management tools to respond faster
• Banking/financial institutions only when you request home loan support

These third parties may process data under their own policies. We recommend reviewing their privacy policies. We share only what is necessary to provide the requested service.

5) Cookies & Tracking

Our website may use cookies or similar technologies to improve performance, understand visitor behavior, and optimize marketing.

• You can manage or disable cookies in your browser settings.
• Disabling cookies may affect certain site features.

6) Data Security

We use reasonable administrative and technical measures to protect your information from unauthorized access, misuse, or disclosure. However, no online system can be guaranteed 100% secure.

7) Data Retention

We retain information only as long as needed for business operations, legal compliance, or resolving disputes. When no longer required, data is securely deleted or anonymized.

8) Your Rights

You may request to:

• Access or update your personal information
• Withdraw consent for marketing communication
• Delete your information (subject to legal obligations)

To request changes, please contact us using the details below.

9) Contact Us

If you have any questions about this Privacy Policy or your data, please contact PropPlus using the above email/phone, or visit our office.

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